Account
Delete my account
There are two ways to delete your HopIn account: directly from the app, or by email if you no longer have it.
From the app
Profile → Settings → Delete my account.
By email
Write to us at privacy@hopin.ma from the email address associated with your account's phone number, or include that phone number in your message.
What gets deleted, and when
Once your request has been processed, the following timeframes apply, in line with our privacy policy:
- Account data
- Deleted 30 days after your request, so a mistakenly deleted account can still be restored.
- GPS coordinates of rides
- Deleted within 7 days.
- Ride history
- Retained with no coordinates, then deleted within 1 month.
Some records may be retained beyond these periods where required by law, for example an ongoing claim or legal proceeding. See our privacy policy for full details.